Returns & Exchanges Policy

Your satisfaction is important to us. If you are not fully satisfied with your order, you may return or exchange it under the following conditions:

Eligibility & Timeframe

  • Returns must be initiated within 14 calendar days of delivery, in compliance with UK and EU consumer law (Right of Withdrawal).

  • Returned items must be unused, unworn, unwashed, and with all original tags attached.

  • Items showing wear, odours, washing, or missing tags will not be accepted.

Exclusions

  • For hygiene reasons, certain items (e.g. underwear, swimwear, earrings) are non-returnable.

  • Final sale or clearance products may not be eligible for return.

Procedure

  1. Contact us at support@outletdesk.com to request a Return Form.

  2. Complete one form per product.

  3. Once approved, you will receive the return address and instructions.

  4. Send the product securely packaged with a tracked courier.

Costs & Responsibility

  • Return shipping costs are the customer’s responsibility, unless the item is faulty or incorrect.

  • We strongly recommend using a tracked shipping service, as we cannot be held liable for lost return parcels.

Exchanges

  • Exchanges are subject to stock availability.

  • If the desired item is unavailable, a refund will be issued instead.